Privacy Notice & Cookie Policy
We are Cityviews, a group of companies providing online gambling services. Cityviews is committed to safeguarding your privacy. This Privacy Notice outlines our data protection practices, including how we collect, use, disclose, and protect your Personal Information, as well as your rights regarding your Personal Information.
- đź”’ Secure Data Processing
- 🛡️ SSL Encrypted
- ⚖️ Fully Regulated
Introduction
We are Cityviews, a group of companies providing online gambling services. Our services include 7 Sultans, All Jackpots, All Slots, Euro Palace, Grizzlys Quest, Gaming Club, Jackpot City, Kiwis Treasure, Lucky Nugget, Mummys Gold, Platinum Play, Riverbelle, Royal Vegas, Ruby Fortune, Spin Palace, Spin Casino, Spin Galaxy, and Vegas Palms (collectively, the “Services”).
Cityviews is committed to safeguarding your privacy. This Privacy Notice outlines our data protection practices, including how we collect, use, disclose, and protect your Personal Information, as well as your rights regarding your Personal Information. By using our Services, you also agree to our Terms and conditions.
In this Privacy Notice, you will learn about:
- THE GROUP
- WHAT INFORMATION WE COLLECT
- MINORS
- HOW WE USE THE COLLECTED INFORMATION
- MARKETING
- WITH WHOM WE SHARE INFORMATION
- TRANSFER OF INFORMATION
- THIRD PARTY TRACKING TECHNOLOGIES
- THIRD PARTY SERVICES
- RETENTION OF PERSONAL INFORMATION
- YOUR RIGHTS
- HOW WE KEEP YOUR INFORMATION SECURED
- CHANGES TO THE PRIVACY NOTICE
- HOW TO CONTACT US
Please read this Privacy Notice carefully. By using our Services, you acknowledge and agree to the terms of this Privacy Notice. If you have any questions or comments, please contact our Data Protection Officer at: FORM
The Group
Cityviews comprises the following corporate entities:
- Baytree Interactive Limited (69691), a company registered in Guernsey with its registered office address at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey, licensed and regulated by the Kahnawake Gaming Commission under License Number: 00892 (issued 16 February 2022).
- Baytree (Alderney) Limited (No. 2012), a company registered in Alderney with its registered office address at La Corvee House, La Corvee, Alderney, GY93TQ, licensed and regulated by the Alderney Gambling Control Commission (AGCC) on 15 December 2020 under License Number 155 C1.
What Information We Collect
We collect two categories of information from our Users:
Personal Information
- Registration details: When you open an account, you provide us with personal details such as your username, password, first and last name, email address, gender, date of birth, physical address, country of residence, identification number, telephone number, and occupation.
- Government-issued ID: For identity verification and regulatory compliance purposes, we may request a copy of your government-issued identification document and proof of address.
- Payment information: We collect transaction and billing details, including credit card numbers and bank account information.
- Voluntary information: Any information you choose to provide voluntarily when communicating with us.
- Device information: Technical identifiers, including but not limited to UDID, IMEI, MAC address, browser fingerprinting, IP address, and geo-location data.
- Communications: We record, monitor, and retain communications, including emails, live chat transcripts, and telephone calls, for customer support, quality assurance, training, and security purposes.
- Social networks: If you register or log in through a social network account, we access basic profile information from that account.
- Information from third parties: We obtain information from third-party service providers, including credit history and other financial background information relevant to the provision of our Services.
Non-Personal Information
The second category of information we collect is unidentified and non-identifiable information pertaining to users, gathered through their use of the Services (“Non-Personal Information”). This includes technical and aggregated usage data, such as the user’s operating system, browser type, screen resolution, browser and keyboard language, click-stream data, activities on the Services, visit duration, and associated timestamps.
For the avoidance of doubt, any Non-Personal Information linked to Personal Information shall be treated as Personal Information for as long as such linkage persists.
We collect the following types of Non-Personal Information:
- Technical information: To optimize the Services and enhance user experience, we collect technical data transmitted by your device, including browser and operating system type, language preference, access times, and the domain name of the website from which you linked.
- Gameplay information: We record transactional and gameplay data, such as deposits, wagers, bonuses, session duration, and high scores. This information may be shared and published on our platforms.
- Device and connection information: If you download our software, we may collect specific information from your device for security, integrity, and fraud prevention purposes. This includes detecting software associated with fraudulent activity or verifying whether your connection utilizes a Virtual Private Network (VPN) or proxy.
- Analytics information: We collect data regarding your utilization of the Services, such as application usage statistics, log files, user activity (e.g., pages viewed, time spent on pages, clicks, actions), timestamps, and system alerts. This data assists us in troubleshooting technical errors and conducting internal research and analytics.
- Anonymous information: We may anonymize or de-identify collected information such that it can no longer personally identify you. We reserve the right to use and disclose such aggregated or de-identified information without restriction, including for advertising, statistical, or marketing purposes.
Minors
The Services are not intended for or directed to individuals under the age of 18 or the legal age of majority in their respective jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you must not use the Services or submit any Personal Information to us.
We reserve the right to verify all Personal Information collected. If we determine that a user who is not Legally of Age has disclosed Personal Information, we will immediately delete such data from our records. If you believe that a minor has shared Personal Information with us, please contact us immediately.
How We Use the Collected Information
We process your Personal Information for the following purposes:
- To establish, manage, administer, and update your user account.
- To provide, operate, and maintain the Services (including betting transactions and payment processing).
- To communicate with you and notify you of system updates and promotional offers.
- To market our Services and display advertisements to you, including personalized and behavioral advertising.
- To perform statistical analysis, research, and analytics to improve, optimize, and customize the Services.
- For Customer Relationship Management (CRM), user support, and technical troubleshooting.
- To develop, customize, and enhance the Services based on user preferences and feedback.
- To ensure and provide a responsible gaming environment.
- To process and address your requests to exercise your data subject rights.
- To identify and authenticate your access to specific features of the Services.
- To detect, prevent, and mitigate fraudulent, unauthorized, or illegal activities.
- To investigate potential violations of our policies and the User Agreement, and to enforce our terms.
- To resolve disputes and handle complaints arising from or in connection with your use of the Services.
- To comply with applicable laws, regulations (including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements), legal processes, or governmental and regulatory requests.
Marketing
We, or our third-party subcontractors, may utilize your Personal Information (such as your name, address, email address, and telephone number) to deliver promotional materials regarding our Services and associated products, services, websites, and applications.
These communications may originate from:
- Other entities within the Group;
- White Label Brands; or
- The Group’s business partners and affiliates (collectively, “Marketing Affiliates”).
We may disclose your Personal Information to our Marketing Affiliates to present you with various promotional offers that we believe may be of interest to you. These promotions may be delivered via email, postal mail, SMS, or telephone.
You may update your marketing preferences at any time by contacting Customer Support. If you download our Software, notification software may also be installed on your device to transmit updates regarding new features, service announcements, offers, and promotions. By downloading the Software, you consent to the receipt of these notifications. To cease receiving such notifications, you must manually uninstall the notification software from your device.
You may opt-out of receiving further marketing offers from us or our Marketing Affiliates at any time by contacting us via Live Chat. Please note that even if you unsubscribe from marketing communications, we reserve the right to send you service-related updates, administrative notices, and transactional communications.
With Whom We Share Information
We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as expressly set forth in this Privacy Notice. Personal Information will be disclosed to Recipients only to the extent necessary for the specified purposes.
We share Personal Information with:
- White Label Brands and their respective service providers;
- Entities within the Group and affiliated companies;
- Subcontractors and third-party service providers (e.g., cloud storage providers, marketing affiliates, identity verification, and fraud prevention services);
- Credit reference and reporting agencies;
- Payment service providers, payment processors, and banking institutions;
- Third parties involved in the operation or promotion of In-House Brands or White Label Brands;
- Organizers of offline events, tournaments, or competitions;
- Hotels and airline companies (in connection with offline events and promotional arrangements);
- Auditors, contractors, legal advisers, or consultants auditing the Group’s business processes;
- Third parties investigating, preventing, or taking action against fraudulent or illegal activities (e.g., law enforcement, regulatory bodies, banking institutions);
- Licensing authorities, governmental agencies, and regulatory bodies; and
- Potential purchasers, investors, or successors in the Group or White Label Brands in the event of a corporate transaction (e.g., sale of business, merger, consolidation, or asset sale).
We disclose Personal Information for purposes including, but not limited to:
- Data storage on our behalf (e.g., utilizing cloud computing and hosting services);
- Processing data to support our business operations (e.g., payment processing, user authentication, auditing, and fraud prevention);
- Conducting research, technical diagnostics, or performance analytics;
- Delivering targeted advertising, marketing, and promotional materials; and
- Protecting our legal rights, defending legal claims, enforcing our terms and policies, ensuring safety and security, investigating fraud, or resolving technical issues.
Transfer of Information
As we operate on a global scale, it may be necessary to transfer your Personal Information to jurisdictions outside the European Union (EU) or European Economic Area (EEA). The data protection laws in these jurisdictions may not offer the same level of comprehensive protection as those in the EU/EEA.
We take all reasonable measures to protect your Personal Information in accordance with this Privacy Notice, utilizing appropriate contractual safeguards (such as standard contractual clauses approved for data transfers) or other recognized legal mechanisms.
If you believe your privacy rights have been infringed or if you suspect any misuse of the Services, please contact us immediately via Live Chat.
Third Party Tracking Technologies
When you visit, access, or interact with our Services, we utilize (and authorize designated third parties to utilize) web beacons, cookies, pixels, scripts, tags, and other similar technologies (collectively, “Tracking Technologies”).
These Tracking Technologies enable the automatic collection of information regarding your online behavior and device to optimize site navigation, improve system performance, and customize your user experience. We also utilize this data for statistical compilation, analytics, and the delivery of tailored content and promotional offers.
Third parties may also gather information about your online activities over time and across different websites through these Tracking Technologies. For further details, please refer to our Cookie Policy.
Third Party Services
While utilizing the Services, you may encounter links to third-party websites, services, or applications. This Privacy Notice does not govern the data processing practices of such third parties, even if their platforms are accessible via our Services.
These third-party platforms operate independently from the Group, and we assume no responsibility or liability for their privacy policies, practices, or legal compliance. We strongly encourage you to review the privacy policies and terms of use of any third-party platform before providing them with any information.
You assume all risks associated with accessing and using third-party websites, services, or applications. The Group shall not be held liable for any damages or issues arising from your interaction with them.
Retention of Personal Information
If you maintain an active account with us, we will retain your Personal Information for the duration of your account's active status. Additionally, we may retain your Personal Information as necessary to comply with our statutory and regulatory obligations, including gambling regulations, Know Your Customer (KYC), and Anti-Money Laundering (AML) requirements.
We may retain your Personal Information for longer periods if required for our legitimate business interests, including fraud prevention, dispute resolution, and regulatory record-keeping.
Should you wish to request the deletion of your Personal Information, please submit your request via email to [email protected]. We will make all reasonable efforts to accommodate your request, subject to our overriding legal and regulatory retention obligations.
Your Rights
You may contact us at any time to exercise your rights to:
Access & Erasure
Access, obtain a copy of, or request the erasure of your Personal Information;
Rectification
Rectify, update, or amend your Personal Information (e.g., where it is inaccurate or incomplete);
Restriction
Restrict or object to the processing of your Personal Information;
Data Portability
Receive your Personal Information in a structured, commonly used, and machine-readable format (data portability).
Please note that these rights are not absolute and are subject to overriding statutory and regulatory requirements, including gambling regulations and other compliance reporting obligations. We also reserve the right to correct, update, or remove incomplete or inaccurate information at our sole discretion.
How We Keep Your Information Secured
We employ stringent measures to ensure the security of your Personal Information. We have implemented appropriate physical, electronic, and managerial safeguards designed to prevent unauthorized access, maintain data security, and ensure the correct use of collected information. These security measures are scaled based on the sensitivity of the data we process.
We utilize industry-standard security protocols and controls, including but not limited to:
- A secure network architecture incorporating intrusion prevention systems (IPS) and advanced firewalls;
- Encrypted communication channels (e.g., SSL/TLS protocols);
- Robust user authentication and strict access control mechanisms; and
- Regular internal and external security audits.
While we take all reasonable commercial and technical measures to safeguard your information, we cannot guarantee absolute protection against unauthorized access, hacking, or data misuse. Consequently, we make no express or implied warranty that we can prevent all instances of unauthorized access.
Changes to the Privacy Notice
We reserve the right to amend, modify, or update this Privacy Notice at any time, and we encourage you to review this page frequently. In the event of material changes, we will notify you via the Services or by email. Material changes shall take effect seven (7) days following such notification. All other amendments shall become effective immediately upon the publication of the revised "Last Revised" date. Your continued use of the Services following any such updates constitutes your acceptance of the revised Privacy Notice.
How to Contact Us
If you have any inquiries regarding the Services or our data collection and processing practices, please contact us via our live chat facility. We will endeavor to respond within a reasonable timeframe. For data protection-related complaints, you also have the right to contact the competent data protection supervisory authority. The applicable supervisory authority is:
Office of the Data Protection Authority (ODPA)
Contact details and further information can be found on their official website: www.odpa.gg
18+ Only | Please Gamble Responsibly
Gambling can be addictive. If you or someone you know is struggling with gambling-related issues, please seek professional help.