Terms & Conditions

Introduction & Definitions

This page defines the Terms and Conditions that apply to all monies and wagers accepted by us and all Services offered by, and on any Website powered by the Cityviews Group, including the following websites: 7sultanscasino, alljackpotscasino, allslotscasino, europalace, grizzlysquest, gamingclub, jackpotcitycasino, kiwistreasure, luckynuggetcasino, mummysgold, platinumplaycasino, riverbellecasino, royalvegascasino, rubyfortune, spinpalace, spincasino and vegaspalmscasino (collectively, the "Websites").

These Rules, Terms and Conditions supersede and replace any pre-existing Rules, Terms and Conditions that appeared on this Casino Website. In these Rules, Terms and Conditions:

• "Account" means a unique account issued to you by the Casino.
• "Agreement" means these Rules, Terms and Conditions.
• "Casino" means the casino utility located on the Casino Website and owned and/or operated by us.
• "Casino Group" means, collectively, all online casinos proprietary to us, including, but not limited to, Baytree (Alderney) Limited and Baytree Interactive Limited.
• "Casino Website" means Kiwi's Treasure Casino or any derivative thereof.
• "Charge-back" means the reversal of a transaction where you, a credit card issuing bank, or any other third-party payment solutions provider effects a reversal of charges in relation to your credit card or third-party deposit transaction.
• "Closed Player Account" means an Account that has been closed, deregistered, or excluded by either us or you.
• "Inactive Account" means a Player's Account which has not recorded any login and/or logout activity for a period exceeding 6 (six) consecutive months, without the requirement of any financial transaction.
• "Participate" means, without limitation, any of the conduct described in clauses 4.1.1 to 4.1.7 below, visiting the Casino Website, playing any games offered by the Casino, and/or utilizing the Casino, Casino Website, and/or Software in any manner whatsoever.
• "Payment Service Provider" means a third party with whom we have an arrangement to process money transfers.
• "Player/s" means a Real Player, a Guest Player, an Inactive Player, and/or a Closed Account Player.
• "Real Player" means any player who has registered an Account at the Casino.
• "Service" means the availability and provision of Software that enables you to play at the Casino via the Internet or a mobile device.
• "Software" means any software owned by or licensed to us that must be downloaded in order for you to participate at the Casino, and/or any Flash/instant-play versions of the software that do not require downloading.
• "We/us/our" means:
  • Baytree (Alderney) Limited (No. 2012), an Alderney-registered company with its registered office at La Corvee House, La Corvee, Alderney, GY93TQ. Baytree (Alderney) Limited is licensed by the Alderney Gaming Control Commission (AGCC) as of 15 December 2020; and
  • Baytree Interactive Ltd (69691), a Guernsey-registered company with its registered office at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. Baytree Interactive Ltd is authorized and licensed by the Kahnawake Gaming Commission under License Number: 00892 (issued 16 February 2022).
• "Your Jurisdiction" means the jurisdiction in which you are domiciled, reside, or work.

1. YOUR PARTICIPATION AT THE CASINO

1.1 PARTICIPATION

1.1.1 Participation at the Casino is at your sole option, discretion, and risk.

1.1.2.1 Internet gambling may be illegal in the jurisdiction or country in which you are located or residing. The Casino does not intend to enable you to contravene applicable law. You are solely responsible for any gaming activity, and you are also responsible for ensuring that you are not contravening any law or legislation prohibiting online gaming. Before relying on any information contained on the Website, you must consult the rules in your jurisdiction. To the fullest extent permitted by law, the Casino excludes all liability for any use of the Website, whether the service is moderated or not. You are solely responsible for ascertaining whether it is legal in Your Jurisdiction to participate at the Casino.

1.1.2.2 The Casino cannot open accounts, or process bets or financial transactions, for individuals residing in Afghanistan, American Samoa, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, Ethiopia, France, French territories (Mayotte, Martinique, Guiana, Guadeloupe, Reunion, Saint Barthelemy, Saint Pierre and Miquelon, New Caledonia), Germany, Ghana, Greece, Greenland, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran, Israel, Italy, Japan, Kenya, Lithuania, Macao, Malawi, Malta, Mexico, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, North Korea, North Macedonia, Northern Ireland, Northern Mariana Islands, Ontario, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Saint Helena, Sweden, Switzerland, Syria, Taiwan, Tanzania, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom of Great Britain, United States Minor Outlying Islands, United States of America, Vatican City, Venezuela, Vietnam, Wallis and Futuna Island, Yemen, Zambia, or Zimbabwe.

Furthermore, the Casino cannot open accounts for individuals residing in Ontario. The Casino reserves the right to amend the list of jurisdictions from which it will not open accounts, or process bets or financial transactions, from time to time at its sole discretion.

1.1.3 You may only participate at the Casino if it is legal for you to do so within Your Jurisdiction.

1.1.4 All applicants must be over 18 years of age to register with the Casino. In addition to the provisions of clause 1.1.3 above, you may only participate at the Casino if you have attained the legal age of majority within Your Jurisdiction. We reserve the right to request proof of age and to suspend your account until satisfactory documentation is provided.

1.1.5 We do not warrant the legality of your participation at the Casino under the laws of Your Jurisdiction.

1.1.6 We reserve the right to request that you furnish us with proof of your identity and age as a condition precedent to allowing you to participate. All information supplied upon registration must be accurate, complete, and valid in all respects.

1.1.7 You hereby authorize us and our designated agents in rem suam, as and when we require, to confirm your identity and your right to use the monies that you wager at the Casino.

1.1.8 The Casino reserves the right, at its discretion, to limit the number of accounts to one per brand.

1.1.9 Funds and/or Casino credits may not be transferred between Casino accounts belonging to the same player or to third parties.

1.1.10 The Casino, at its discretion, reserves the right to pay any winnings in Euros, irrespective of the currency in which the player's account was registered or in which the bet was placed.

1.1.11 We reserve the right to verify account information at any time and suspend the account pending adequate verification. You are required to keep your registration details up to date. If you change your address, email, phone number, or any other contact or personal information, please contact customer support to update your account information.

1.1.12 You agree to receive communications from the Casino Group and their marketing agents.

1.1.13 The Casino does not permit players to gamble on credit.

1.1.14 The Casino allows you to choose your own username and password combination. You are required to create a secure, robust password and to keep this information confidential. Any actions carried out through your account will stand if your username and password have been entered correctly, which includes any financial losses. We will not be held liable should your account be compromised due to security weaknesses on your devices or weak/shared passwords. In accordance with applicable regulations, players must refrain from using obscene or offensive usernames or aliases. Should a player elect to do so, we reserve the right to close your account.

1.1.15 All player offers are limited to one per person, family, household address, email address, telephone number, debit/credit card, and shared computer environment (e.g., school, public library, or workplace). All casino offers are intended for recreational players, and we may, in our sole discretion, limit the eligibility of players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any player or group of players.

1.1.15.1 We reserve the right to reclaim all bonuses awarded and any winnings accrued if players are found to be tampering with or abusing any aspect of a casino promotion. Where there is evidence of a series of bets placed by a player or group of players which, due to enhanced payments through promotional offers, results in guaranteed player profits irrespective of the outcome, we reserve the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any player to provide sufficient documentation for us to be satisfied, in our absolute discretion, as to the player's identity prior to crediting any bonus, free bet, or offer to their account.

1.1.16 By registering, you are deemed to have accepted and understood all the rules, Terms and Conditions displayed on the Website by the Group. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and payout policies. We recommend that all cardholders retain a copy of their transaction records for their own reference. This includes, but is not limited to, receipts, confirmation emails, gameplay records, deposit and withdrawal confirmations, and any terms and conditions applicable at the time of the transaction. Maintaining these documents ensures that cardholders have accurate information available for future queries, account reviews, dispute resolution, or verification purposes.

1.1.17 If using a credit or debit card, the cardholder's name MUST be identical to the name used when registering with the site. Where this is not the case, the account may be suspended. Where an account is suspended, you must contact Player Services for details regarding our verification process. Any withdrawals made by bank wire or check will only be payable to the name registered on the site, and if a debit or credit card was used to deposit funds, the name must correspond to the name registered on the card.

1.1.18 Updating or adding additional payment details may only be done by contacting Player Services. It is your responsibility to make yourself aware of the terms upon which your payments are accepted. You are solely responsible for keeping abreast of any changes.

1.1.19 We have an obligation to remit funds to players within a reasonable timeframe. Therefore, withdrawn uncontested funds pending withdrawal may be reversed back to the casino account should players fail to respond to or comply with withdrawal requirements. If withdrawals are reversed, they will be made available for play within the Casino. The Casino shall not be held liable for any funds used subsequently.

1.1.20 If you do not wish to have pending funds made available to you, you must contact Player Support directly to temporarily lock your account.

1.1.21 All applicants may be sent an activation email to their registered email address. All accounts must be activated through this email. If this process is not completed, the Casino reserves the right to suspend all activities on the account until the account details are verified.

1.1.22 Any monies held in your account shall not accrue interest.

1.2 YOUR WARRANTIES

1.2.1 You warrant and represent, and we enter into this Agreement on the basis of such representations and warranties—all of which are material at the time of your entering into this Agreement and throughout the term hereof—that you:

• 1.2.1.1 are legally permitted to participate in the Casino within Your Jurisdiction;
• 1.2.1.2 are an "adult", having attained the age of majority within Your Jurisdiction;
• 1.2.1.3 shall not allow any third party (in particular, but without limitation, any minor/s) to, directly or indirectly, use any Account you hold at the Casino, utilize the Software, or accept a prize from the Casino;
• 1.2.1.4 have furnished us with personal details that are valid, accurate, and complete in every respect, and that you shall advise us immediately via email should such details change;
• 1.2.1.5 are the true and lawful owner of the monies that you wager at the Casino and/or that you are duly and properly authorized to utilize such monies for the aforementioned purposes;
• 1.2.1.6 shall not deposit nor wager any monies at the Casino that are derived in any manner whatsoever from illegal activities as contemplated in clause 1.6 below;
• 1.2.1.7 shall pay all monies owed to the Casino and, in respect of such payments, shall not charge-back, deny, reverse, or countermand any such payments;
• 1.2.1.8 have read and understood these Rules, Terms and Conditions; and
• 1.2.1.9 participate at the Casino solely on an individual basis and for personal entertainment purposes only (that is, not in a professional capacity or in concert with other Player(s) as part of a club, group, syndicate, etc.).

1.2.2 If you breach any warranty contained in clause 1.2.1 above, all transactions placed by you shall be null and void, and you shall forfeit any winnings accrued to you as a result of such transactions and/or participation.

1.3 REFUSAL TO REGISTER, DEREGISTRATION, EXCLUSION & SUSPENSION

1.3.1 We may refuse to register you as a player, or elect to deregister, exclude, or suspend you as a player from the Casino at any time. Written notice of our intention will be provided with appropriate reasons.

1.4 CONSEQUENCES OF DEREGISTRATION, EXCLUSION OR SUSPENSION

1.4.1 If we deregister, exclude, or suspend you from the Casino, you have the right to file a complaint with the following entity: eCOGRA

1.4.2 If you do not file a complaint with our regulatory body within thirty (30) days of the date on which you were deregistered, excluded, or suspended from the Casino, we shall have the right to:

• 1.4.2.1 withhold payment to you of any contested funds, whether such contested funds consist of refunds, bonuses, free monies, Casino credits, payouts, or the like;
• 1.4.2.2 exclude you from all or any other casinos in the group of casinos of which the Casino is a member; and/or
• 1.4.2.3 solely determine the criteria you must meet in order to establish a new Account at the Casino; and/or
• 1.4.2.4 in the case of fraudulent, illegal, or similar misconduct by you, or failure by you to pay any sums due to us:
  • 1.4.2.4.1 furnish any relevant information about you to an intra-group database recording such misconduct and, if necessary, hand over your account details to a collections agency for the recovery of any sums you owe us. You hereby irrevocably authorize us to do so in our absolute discretion; and/or
  • 1.4.2.4.2 deem forfeited to us any contested funds that may be derived by you from fraudulent, illegal, or similar misconduct.

1.4.3 If you do file a complaint with our regulatory body within thirty (30) days, we will only withhold payment to you of contested funds of any kind if our regulatory body directs that we may do so. We will pay to you any funds that our regulatory body directs us to pay.

1.5 INACTIVE ACCOUNTS & INACTIVE BONUS BALANCES

1.5.1 It is recorded that the provisions of this Clause 1.5 apply only if all of a Real Player's Accounts at the Casino Group constitute Inactive Accounts.

1.5.2 Any credit balance standing to an Inactive Player's Account may, in the Casino's sole and unfettered discretion, be handled by the Casino as follows:

• 1.5.2.1 an administration fee equivalent to 10 Euros of such credit balance shall be levied monthly thereon and deducted therefrom until the earlier of:
  • 1.5.2.1.1 the credit balance being reduced to zero; or
  • 1.5.2.1.2 the Inactive Account becoming active; or

1.5.3 Notwithstanding the satisfaction of any playthrough requirement, in our sole and absolute discretion, you may forfeit any bonuses and winnings derived from such bonuses if such monies remain unused by you at the Casino for a period of six (6) months from the date on which such bonus(es) were awarded. For the purposes hereof, all Loyalty points awarded shall be construed to be Bonuses.

1.6 MONEY LAUNDERING

1.6.1 It is recorded that some jurisdictions have strict laws on money laundering that may impose an obligation upon us to report you to the federal or local authorities within such jurisdictions if we know, suspect, or have reason to suspect that any of your transactions, amongst other things, involve funds derived from illegal activities, are intended to conceal funds derived from illegal activities, or involve the use of the Casino to facilitate criminal activity.

1.6.2 If we have knowledge or suspicion as envisaged in 1.6.1 above, we may:

• 1.6.2.1 immediately suspend, deregister, or terminate your Account at the Casino; and/or
• 1.6.2.2 at our sole discretion, decline to refund to you any funds held in such Account; and/or
• 1.6.2.3 exclude you from all or any other Casinos in the group of Casinos of which the Casino is a member; and/or
• 1.6.2.4 furnish any relevant information about you to an intra-group database recording such misconduct. You hereby irrevocably authorize us to do so in our absolute discretion.

1.6.3 We reserve the right to report you to the aforementioned federal or local authorities should we, in our absolute discretion, determine that we are obliged by law to do so.

1.6.4 In order to assist in the prevention of money laundering:

• 1.6.4.1 no cash shall be accepted to fund any Account at the Casino;
• 1.6.4.2 no substantial and/or exceptional withdrawals, individually or cumulatively, shall be made unless notarized copies of the following documents are received:
  • 1.6.4.2.1 the most recent bank statement for the bank account from which your wagers have been funded;
  • 1.6.4.2.2 a copy of a government-issued photo identity document, i.e., driver's license, current and valid passport, identity card, etc.;
  • 1.6.4.2.3 a copy of a utility bill no older than six (6) months clearly reflecting your registered name and address, i.e., most recent bank statement, gas or electricity bill, etc.

1.7. PUBLICITY

1.7.1 If, whilst playing at the Casino, you win a sum of money or any other prize regarded by the Casino as worthy of publicity, you agree to make yourself available for any event of such a nature arranged by the Casino. The Casino will do its utmost to protect your privacy at all times.

1.7.2 Without derogating from the generality of clause 1.7.1 above, you hereby grant us the right to use your first name in any publicity about your win mentioned above and to use a picture of a model in your stead.

1.7.3 For further information on our privacy policy, please see the relevant link on this Casino Website.

1.8. YOUR CONSENT

1.8.1 Telephone calls may be recorded or monitored for quality assurance and/or security purposes. By using this service, you are consenting to the recording or monitoring thereof.

1.8.2 We may collect and record all internet communications, details of transactions you carry through the site, and details of your visits to the site.

1.8.3 In registering a Practice or Real account, you hereby consent to us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone, and SMS) in respect of matters relating to Your account. To unsubscribe from any or all forms of communication, please contact us directly.

1.8.4 If you unsubscribe, or have previously unsubscribed, from our general promotional materials, you will still receive business-related communication. Please allow three (3) working days to be removed from our mailing lists. Should you have any questions regarding any of the 'legalese', please contact us and we will be happy to assist you.

1.9 USE OF AUTOMATED PLAYERS ('BOTS') AND ILLEGAL SOFTWARE

1.9.1 The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided on the Casino platform is strictly prohibited.

1.9.2 The use of software to influence or modify the outcome of any of the games in the Casino for financial gain is strictly forbidden, and any monies acquired in this way will be deducted from the Player's funds.

1.9.3 The Casino shall take all necessary measures in the event of any use and/or abuse of a bug, bot, or any other form of artificial intelligence by a Player, including blocking the Player's account, freezing all associated funds, and reserving the right to initiate legal proceedings.

2. THE SERVICE

2.1. The Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. We are not liable for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website. The Software and Services are provided 'as is' and the Casino makes no warranties or representations, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services, or non-infringement of applicable laws and regulations. The entire risk as to the use, quality, and performance of the Software/Services rests solely with You.

2.2. We shall not be liable for computer malfunctions, failure of telecommunications services or Internet connections, nor attempts by you to participate in games by methods, means, or ways not intended by us. You are solely responsible for any telecommunications devices and services utilized by you to participate at the Casino.

The Casino makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Software or server that makes it available are free from viruses or bugs, nor does it represent the full functionality, accuracy, and reliability of the Software or Services as to results or the accuracy of any information obtained by You. In the event of systems or communications errors relating to the generation of random numbers, bet settlement, or other elements of the Product, we will not be liable to You as a result of any such errors and we reserve the right to void all bets on the draws in question.

2.3. We cannot guarantee that the Service will never be faulty, but we will correct reported faults as soon as we reasonably can. If a fault occurs, you should report the fault to Customer Support.

2.3.1 The Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or the Services; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failures, any person's misuse of the site or its content, or any errors or omissions in content.

2.3.2 We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from Your account with respect to that stake or wager shall be credited to Your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from You shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a website or Your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to You, it shall only be for that instant and shall not set a precedent for the future.

2.4. The Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a website system malfunction, all bets are void. The Casino reserves the right to suspend, modify, remove, or add to the Website any games or software at its sole discretion with immediate effect and without notice. The Casino shall not be liable to You for any loss suffered by You resulting from any changes made or for any modification, suspension, or discontinuance of the Software or Services, and You shall have no claims against the Casino in such regard.

2.5. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after temporary suspension.

2.6. In the event of a Casino system malfunction, all wagers are void. Refunds may be given solely at the discretion of Casino Management. Where a manifest error, mistake, or system failure results in an incorrect odd, line, or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay, will be null and void.

2.7 In accordance with clause 4.2 below, we will not be liable to you for any loss that you may incur as a result of such suspension or delay.

2.8. It is the sole responsibility of the player to account for and report relevant taxes on winnings that might be applicable in their jurisdiction.

2.9. The Casino does not provide advice to Players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.

2.10. Players are strictly prohibited from utilizing the Casino and its systems to facilitate arbitrage through Currency Exchange transactions. Where the Casino deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player's balance without warning or notification.

2.11. You are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms and Conditions and with Apricot's End User License Agreement (EULA). The Software allows You to use our gambling services available via the websites (the 'Services'). You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by You in connection with the Services through a computer of which You are the principal user. The Software's code, structure, and organization are protected by intellectual property rights. You must not:

• Copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate, or make any attempt to access the source code to create derivative works of the source code or otherwise.
• Sell, assign, sublicense, transfer, distribute, or lease the Software.
• Make the Software available to any third party through a computer network or otherwise.
• Export the Software to any country (whether by physical or electronic means).
• Use the Software in a manner prohibited by applicable laws or regulations.

Together, the 'Non-Permitted Uses'. You will be solely liable for any damage, costs, or expenses arising out of or in connection with the commission of any Non-Permitted Uses.

3. SHARED ENVIRONMENTS

We may impose any limits or conditions that we, in our sole discretion, deem fit on any persons who open or attempt to open Accounts at the Casino where such Accounts originate from environments where computers are, or the environment is, shared.

4. INDEMNITY & LIMITATION OF LIABILITY

4.1. You agree that You are free to choose whether to use the Services and do so at Your sole option, discretion, and risk. You indemnify and hold harmless the Casino, its directors, officers, employees, shareholders, agents, and affiliates, the ultimate parent and parent companies of the Casino, and any of its subsidiaries against any and all costs, expenses, liabilities, and damages (whether direct, indirect, special, consequential, exemplary, punitive, or otherwise) arising from any participation by you at the Casino. The nature of your participation shall include, but not be limited to, inter alia:

• 4.1.1. visiting, use, or re-use of this Casino Website;
• 4.1.2. use or re-use of any materials at, or obtained from, this Casino Website or any other source whatsoever;
• 4.1.3. entry, use, or re-use of the Casino Website server;
• 4.1.4. facilitating or making a deposit into your Account at the Casino;
• 4.1.5. wagering or gaming at the Casino;
• 4.1.6. acceptance and use of any win or prize at or from the Casino;
• 4.1.7. use or re-use of the Casino software, whether downloaded from the Casino Website or by any other means or through any other medium.

4.2. In no circumstances whatsoever shall the Casino, its directors, officers, employees, shareholders, agents, and affiliates, the ultimate parent and parent companies of the Casino, and any of its subsidiaries be liable to you in contract, tort, negligence, or otherwise, for any loss or damage howsoever arising from any cause whatsoever, whether direct or indirect, or for any amounts whatsoever (even where we have been notified by you of the possibility of such loss or damage).

4.3. Upon confirmation of money transfer from us to the Payment Service Provider, we shall not be liable for any damages, loss, or cost suffered or incurred by a Player (including any damages, loss, or costs suffered or incurred as a result of a failure to pay or delay in payment).

4.4 The Casino, its directors, officers, employees, and shareholders shall not be liable for any acts or omissions of, or advertisements published by, third-party advertisers and marketers.

4.5 Nothing in this Agreement will operate so as to exclude any liability of the Company for fraud, death, or personal injury that is caused by the Company's negligence.

5. PROMOTIONS, COMPETITIONS AND THE CASH-BACK PROGRAM

5.1. It is recorded that the Casino shall, from time to time, offer certain promotions, competitions, and a cash-back program, and that these competitions, promotions, and cash-back programs may have separate terms, conditions, and rules that are competition-, promotion-, or cash-back program-specific, and any complimentary bonus credited to Your account must be used in adherence with such terms and conditions. Where wagering requirements for bonus money or free credits are not specifically stipulated in promotional offers, then these rules will apply.

5.2. These Rules, Terms, and Conditions apply to any competition, promotion, and cash-back program.

5.3. In the event of a conflict between these Rules, Terms, and Conditions and the promotion-, competition-, and/or cash-back program-specific Rules, Terms, and Conditions, the promotion-, competition-, and/or cash-back program-specific Rules, Terms, and Conditions (as applicable) shall prevail, but only to the extent that the Rules, Terms, and Conditions conflict with one another.

5.4. The Casino reserves the right to exclude players from participating in any promotion at its sole discretion. Promotions are for a limited time only, and the Casino reserves the right to terminate any Promotion at any time without prior notice. Any unused casino bonuses, as well as any winnings generated by such bonuses and any loyalty points issued, shall lapse 6 months from the date of issue. This provision shall apply at the Casino's absolute discretion, notwithstanding the fulfillment of any playthrough requirements for such bonuses.

5.5. The Cashback Program is offered at the sole discretion of the Casino, and no correspondence shall be entered into by the Casino regarding any aspect of the Cashback Program (including, without limitation, the crediting or debiting of Cashback Points to a Player's Account, the ratio of Cashback Points to Casino Credits awarded, and a Player's eligibility or lack thereof to participate in the Cashback Program). The Cashback Program may be withdrawn from a Player's Casino Account without prior notice.

5.6. The Casino is a member of the Casino group. You may not claim a Bonus at the Casino if: (1) prior to opening an Account at the Casino, you have opened an Account at any other online casino within the Casino Group and claimed a similar Bonus from such other online casino; and (2) having claimed such Bonus from the other online casino within the Casino Group, you have wagered such previously claimed Bonus and the initial deposit less than 100 times at the online casino that granted you such Bonus. Under no circumstances shall you be eligible for more than one sign-up bonus at the Casino, even if you are able to open multiple Accounts thereat (for example, in different currencies or languages). If your Account at the Casino has been credited with a sign-up bonus for which you are ineligible (to be determined in our sole and unfettered discretion, which shall not be exercised unreasonably), the Casino shall retrospectively void such sign-up bonus and any winnings obtained by you after the sign-up bonus was credited to your relevant Accounts.

5.7. Bonus amounts are subject to a minimum wagering requirement of at least 70 times (the "Play-Through Requirement") before they can be transferred from your Bonus Balance to your Cash Balance. The Play-Through Requirement imposed will vary at our sole discretion per game, promotion, and/or geographical region. For example, if you deposit 100 and receive a 100-credit bonus, the Play-Through Requirement will be 70 x 100 = 7,000. Any winnings attributed to the cash portion of your balance may be withdrawn at any time, subject to compliance with all of these Terms and Conditions. To meet the wagering requirements, please refer to the contribution percentages specified in the applicable promotion-specific rules.

5.7.1. Any winnings generated from no-purchase-required offers, as well as free spins, shall be subject to a 70x wagering requirement before the resulting bonus money can be transferred to the cash balance. Specific game play-through remains standard as per the promotion-specific Terms and Conditions. In the event that a Player has a positive cash balance after the 70x wagering requirement has been fully met and such Player attempts to execute a withdrawal, the withdrawal shall be capped at 100 Casino Credits (in the Player's currency of play), and any remaining cash balance shall be forfeited.

5.7.2. If you do not wish to receive any Bonus that has been credited to your account by the Casino, you are entitled to request its removal from your Casino account, provided that no Play-Through has occurred on the Bonus, the initial deposit, and/or the associated Sign-Up Bonus. You may submit this request by contacting Customer Support via live chat. If any portion of the Bonus has been utilized, the Bonus cannot be removed from your account (either by withdrawal or via a request to support staff) until the Play-Through Requirement associated with that Bonus has been fully met.

5.7.3. Where a Sign-Up Bonus has been granted to you, and subject to your fulfillment of all applicable wagering requirements, your maximum withdrawal amount shall be limited to 6 times the value of your initial deposit, and any remaining balance shall be forfeited. This clause shall be applied solely at the discretion of the Casino management. All progressive jackpot wins are exempt from the provisions of this clause.

5.8. Prior to the processing of any withdrawals, your gameplay will be reviewed for any irregular playing patterns. In the interest of fair gaming, equal, zero, or low-margin bets, or hedge betting, shall all be deemed irregular gameplay. Other examples of irregular gameplay include, but are not limited to, placing single bets equal to or exceeding 30% of the value of the bonus credited to your account, until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin, one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (including Multi-Hand/Play games). Any double-down or gamble feature shall be considered a new bet. Should the Casino determine that irregular gameplay has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

5.8.1. Play at certain games will contribute a different percentage toward the playthrough requirement:

• 100%: All Slots (excluding NetEnt slots & Progressive Jackpots), Keno & Scratch Card games (Re-spin slot games count 10%)
• 50%: NetEnt slot games
• 8%: All table pokers, all roulettes, all video/power Pokers (excluding All Aces and Jacks or Better video pokers), all blackjacks (excluding Classic Blackjack), and Casino War
• 2%: Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers
• 0%: All baccarats, all craps, Red Dog, Sic Bo, Progressive Jackpots

If you play on the excluded games (0%) before meeting the playthrough requirements, you agree that the Casino reserves the right to void any winnings generated from these games at its discretion.

Note: Playthrough (wagering) generated using the Gamble Feature on all Slots or the Double Feature on all Video/Power Pokers will not count toward the playthrough requirements.

IMPORTANT: The contribution percentages and playthrough requirements may differ per promotion and/or geographical location. For certain regions, Roulette and Crash games are subject to 0% wagering. In this instance, the percentage amounts and playthrough requirements specified in the promotion's Terms & Conditions shall apply.

Please always refer to the specific Terms & Conditions associated with each promotion to avoid any misunderstanding.

5.8.2. The Casino reserves the right to determine, in its sole discretion, which activities constitute "irregular play" and to withhold any withdrawals where irregular play has occurred.

5.8.3. In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, displaying irregular betting behavior, or that you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may, at its sole discretion, deny, withhold, or withdraw any bonus or promotion from you, rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund any funds that may be in your accounts, other than your original deposit amounts.

5.8.4. If you are found to be in breach of the warranty contained in clause 1.2 above, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in the Casino.

5.8.5. The maximum bet permitted while a bonus is actively being played through is €8 per round and €0.50 per line. Failure to comply with this condition may result in the forfeiture of any winnings.

6. RULES OF PLAY

6.1. In addition to these Rules, Terms and Conditions, certain Rules of Play and FAQs shall apply to you and be binding upon you in respect of your participation at the Casino.

6.2. You hereby agree to be bound by the aforementioned Rules of Play and FAQs as if they were specifically incorporated into these Rules, Terms and Conditions.

6.3. In the event of a payout being left in play on a Video Poker game, the Casino reserves the right to collect and subsequently credit the Player's balance with that amount.

6.4. The Casino reserves the right to confiscate any funds that may have been left in play on any game (excluding Video Poker) for 90 days or longer.

6.5. Winnings may be confiscated when a player has self-excluded from gambling at other casinos due to gambling addiction or related issues.

7. PAYMENT DETAILS / WITHDRAWALS

7.1. The Casino reserves the right to request verification documents from you upon registration and/or prior to processing any financial transaction. This includes, but is not limited to:

• Proof of income (if applicable);
• A copy of photographic identification documents, such as a Passport or Driver's License;
• Documents confirming residence, such as a bank statement or utility bill, dated within the last six (6) months;
• Proof of ownership for any payment method used to deposit or withdraw funds (if applicable).

Failure to submit any requested documentation may result in the termination of your account.

7.2. The Casino reserves the right to conduct credit checks on all Cardholders with third-party credit agencies on the basis of the information provided during registration.

7.2.1. The Casino reserves the right to settle any outstanding chargebacks received on any of the casinos operated by the Cityviews Group upon withdrawal.

7.3. It is the Cardholder's responsibility to retain copies of transaction records, as well as Website policies and rules. It is also the Cardholder's responsibility to be aware of the laws concerning online gambling in their country of domicile.

7.4. Any withdrawals made via bank wire shall only be payable to the name registered on the account. If a debit or credit card was used to deposit funds, the name must correspond exactly to the name registered on the card. Charges may be incurred for withdrawals. Funds must be withdrawn using the same method used for depositing, up to the amount of the initial deposit. Please note that withdrawals may experience slight delays due to our identity verification process.

Note: In accordance with the regulations established by our regulatory bodies, the Casino is required to verify a player's identity upon a single or cumulative deposit of €3,000 or more (or the equivalent value in the player's chosen currency).

7.5. Updating or adding additional payment details may only be executed by contacting Player Services.

7.6. Players who request a withdrawal of a sum of money that is five (5) times or more greater than their lifetime deposits across the Casino Group shall be subject to a detailed game and play review, and shall only be permitted to withdraw their winnings at a rate of €4,000 per week. The remaining balance will be returned to the player's account until such time as they become eligible for a subsequent withdrawal. This clause shall be applied solely at the discretion of the Casino management. All progressive jackpot wins are exempt from the provisions of this clause.

7.7. Winnings are credited in the selected currency of your account to your cleared balance. Should you wish to withdraw some or all of your balance, you may select the amount you wish to be paid out. The maximum withdrawal amount per 24-hour period is GBP 10,000 or the currency equivalent. If you have any concerns or queries regarding the collection of winnings, please email us directly.

7.8. To comply with Anti-Money Laundering (AML) obligations, all withdrawals are screened to prevent money laundering and other forms of fraudulent and/or criminal activity. During this review period [a rolling 24-hour window from the initiation of your withdrawal – note that no withdrawal processing occurs over weekends], withdrawals will be held in a pending state. During this time, the balance remains accessible to the player and can be reversed; thereafter, it will proceed to processing. Until the funds have been released for processing, they shall be deemed part of the cash balance of the Casino account. Consistent with our duties as a Gaming Operator and in accordance with applicable law, we reserve the following rights:

• 7.8.1. To withhold payment of your real money balance and to request additional verification answers and/or documentation, including, but not limited to, the source of any funds deposited by you, proof of age documentation, as well as any further evidence required to verify your identity;
• 7.8.2. To return any non-wagered deposits or remaining deposit balance to the originating payment method or, where this is not possible, to a bank account held in your name, with such transaction description as we deem appropriate;
• 7.8.3. To close or block your Player Account(s) indefinitely without prior notice or obligation to provide reasons, and to report your activities to the relevant regulatory or law enforcement authorities.

7.9. Our withdrawal terms and conditions can be accessed via the following link: Withdrawal Terms

7.10. Depending on the payment mechanism utilized, certain funds may be collected and processed by Digiprocessing Limited on behalf of the Casino, its group, or related companies. Digiprocessing Limited (Company No. 110368) is a company registered in Gibraltar, with its registered office address at Suite 1, Burnes House, 19 Town Range, Gibraltar GX11 1AA.

8. RESPONSIBLE GAMING / GAMBLING

8.1. Gaming is intended to be an entertainment activity, but it can become addictive. We promote responsible gaming by:

• Enabling the blocking/suspension of accounts upon request;
• Allowing you to contact our Player Support Representatives or navigate to the external resources via the links provided on the Responsible Gaming page.

8.2. For comprehensive details regarding the Group's Self-Exclusion Policy, please refer to the Responsible Gaming Page.

8.3. Although every effort will be made to process your request via email within a reasonable timeframe, please be advised that there may be a slight delay in implementation. The Casino shall not be held liable for any losses incurred during the period in which communications are pending.

8.4. Should you utilize any self-exclusion options, all of your linked accounts shall be subject to the same exclusion terms. It is the sole responsibility of the player to inform the Casino of all existing accounts, and to refrain from opening any new gaming accounts or altering any personal details to obscure their identity.

For queries requiring immediate attention, please contact Customer Services via live chat.

9. INTELLECTUAL PROPERTY

9.1. We hereby grant you a revocable, non-exclusive, non-transferable right to use the Casino Website, the Software, and all content derived therefrom, including all copyrights and intellectual property rights therein, solely in connection with the Service and in accordance with these Rules, Terms and Conditions.

9.2. You acknowledge and agree that all copyrights, trademarks, and all other intellectual property rights in all material or content supplied as part of the Casino Website and the Software shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.

9.3. You acknowledge and agree that the material and content contained within the Casino Website is made available for your personal, non-commercial use only, and that you may download such material and content onto a single computer hard drive for such purpose. Any other use of such material and content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, tamper with, or create derivative works of such material and content.

10. GENERAL

10.1. AMENDMENT

10.1.1. The Casino may, without prior notice to you, amend, alter, delete, interlineate, or add to (collectively, "Changes") these Rules, Terms and Conditions, any promotion- or competition-specific Rules, Terms and Conditions, or the Rules of Play at any time whatsoever.

10.1.2. These Changes shall become effective, and you shall be bound by these Changes, immediately upon their posting on the Casino Website.

10.1.3. You agree to review these Rules, Terms and Conditions, promotion- or competition-specific Rules, Terms and Conditions, and the Rules of Play regularly in order to assess whether any changes have been made.

10.2. ELIGIBILITY

The Casino’s employees, subsidiaries, and affiliates connected to any referral programs linked to the Casino, advertising or other agencies, licensees, licensors, distributors, and their other associated or affiliated companies or, in the case of individuals, the immediate family of such individuals, are not eligible to participate at the Casino as a Real Player.

10.3. SEVERABILITY

If any part of these Rules, Terms and Conditions is deemed unlawful, void, or for any reason unenforceable, then that part shall be deemed severable from the rest of these Rules, Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Rules, Terms and Conditions. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.

10.4. NON-WAIVER

No indulgence granted by the Casino to you shall be construed as a waiver of any of our or the Casino’s rights in terms of these Rules, Terms and Conditions.

10.5. THIRD PARTIES

Unless otherwise expressly stated, nothing in these Rules, Terms and Conditions shall create or confer any rights on any persons not party to these Rules, Terms and Conditions.

10.6. ACCEPTANCE

By accepting these Terms and Conditions, You are fully aware that there is a risk of losing money when gambling by means of the Website and You are fully responsible for any such loss. You agree that Your use of the Website is at Your sole option, discretion, and risk. In relation to Your Losses, You shall have no claims whatsoever against the Casino or any white label partner or their respective directors, officers, or employees.

10.7. WHOLE AGREEMENT

Unless the context otherwise indicates, these Rules, Terms and Conditions set out the entire agreement between us and supersede all prior oral or written agreements, arrangements, or understandings between us. You acknowledge that you are not relying on any representation, agreement, term, or condition that is not set out in this Agreement.

10.8. INTERPRETATION

In this Agreement, the headings are used for convenience only and shall not affect its interpretation. References to persons shall include incorporated and unincorporated persons; references to the singular include the plural and vice versa; and references to the masculine include the feminine.

10.9. GOVERNING AUTHORITY

This Casino is regulated by the provisions of the Gaming Legislation, Ordinances, and Regulations of and issued by the Alderney Gaming Control Commission. Players acknowledge and agree that we may be bound (and shall be entitled) to disclose certain information about you and your account to the AGCC in terms of such laws and regulations.

10.10. APPLICABLE LAW & JURISDICTION

The validity, construction, and performance of this Agreement shall be governed by Alderney Law and shall be subject to the non-exclusive jurisdiction of the Alderney courts to which the parties hereby submit, except that a Party may seek an interim injunction in any court of competent jurisdiction.

10.11. LIMITATION OF ACTIONS

You hereby agree that any legal proceedings to enforce any claim that you may have (if any) against the Casino shall be initiated by you within a period of 6 (six) months of the cause of action arising (the "Prescription Period"); failing which you hereby forever waive and abandon any right that you may have to enforce such claim after the Prescription Period and confirm that on the expiry of the Prescription Period the said claim shall be void, waived, and abandoned in law.

10.12. TRANSLATIONS

These Rules, Terms and Conditions may be translated into many different languages. If there is any discrepancy between the English language version of these Rules, Terms and Conditions and any other language version of these Rules, Terms and Conditions in the meaning and interpretation of any of the provisions of these Rules, Terms and Conditions, the meaning and interpretation of the provisions under the English language version shall prevail.

10.13 TOURNAMENTS

10.13.1 Entrance into the tournament is limited to one per person per Casino account. If Players open multiple accounts, they will not be eligible for an entry per account. Entry is only available once per Player and/or per environment where computers are shared and/or per email address. Only one Alias is permitted per Player per tournament.

10.13.2 Upon withdrawal, any winnings from the Tournament Free Rolls prior to a cash deposit will be capped at 100 Casino Credits (in the Player's currency of play) and the remaining cash balance will be forfeited.

10.14 COMPLAINTS AND DISPUTES

10.14.1 Formal Complaint

Customers may submit a formal complaint by emailing [email protected]. Only correspondence sent to this designated email address will be recognised as a valid formal complaint.

A formal complaint must be raised within 6 months of the issue occurring.

To ensure timely handling of your complaint, please include the following information:

• Your Username or Account Number
• Your First and Last Name
• A detailed explanation of the complaint or concern
• Any supporting evidence or information relevant to the complaint (if applicable)

During the dispute phase, customers have 4 weeks to respond to any communication regarding their complaint. Failure to respond within this period will result in the matter being considered resolved. Should the customer wish to pursue the issue further, a new complaint must be submitted.

No complaint may be logged within 1 week after performing a withdrawal, to allow normal processing to take place.

10.14.2 Alternative Dispute Resolution (ADR)

If the matter remains unresolved after the internal complaint process has concluded, customers may escalate the complaint to our approved independent Alternative Dispute Resolution (ADR) provider: eCOGRA

Only complaints accompanied by a valid Dispute Reference Number, issued upon completion of the formal complaint process, will be accepted by the ADR.

10.14.3 Regulator Escalation

Should the customer remain dissatisfied after completing all internal complaint stages and the ADR process, they may escalate the matter to the relevant regulatory authority: AGCC or by emailing [email protected]

The customer will be required to provide the Dispute Reference Number as well as any evidence or correspondence related to both the formal complaint and ADR stages.

10.15 ASSIGNMENT

These Terms and Conditions are personal to you, and are not assignable, transferable, or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer, or delegate any of our rights and obligations hereunder to any third party without notice to you.

10.16 BUSINESS TRANSFERS

In the event of a change of control, merger, acquisition, or sale of assets of the company, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or notice on our website explaining your options with regards to the transfer of your account.

10.17 TERMINATION OF ACCOUNT

The Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:

• i. If the name on Your Casino account does not match the name on the credit card(s) used to make deposits on a Casino account;
• ii. If You participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;
• iii. If You provide incorrect or misleading registration information;
• iv. If You are not of legal age;
• v. If You reside in a jurisdiction where participation in Casino games is prohibited by law;
• vi. If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your Casino account;
• vii. If You have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
• viii. If the casino has received charge backs or returns via a deposit mechanism used on your account;
• ix. If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
• x. If it is determined by the Casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
• xi. If You use the Website or Your account in bad faith;
• xii. If You make statements that are sexually explicit or offensive in any of our customer support channels, including expressions of bigotry, racism, sexism, harassment of any nature, hatred, profanity or threats of violence;
• xiii. If the Casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiii) above.

10.17.1 ACCOUNT CLOSURE
If you wish to close Your account, please contact Player Services directly.

10.18 FINAL DECISION OF CASINO

In the event of a discrepancy between the result showing on Your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result.

10.19 CURRENCY

The use of the $ symbol indicates US Dollars only, the use of the C$ symbol indicates Canadian Dollars only, the use of the £ symbol indicates Great Britain Pounds only and the use of the € symbol indicates Euros only.

10.20 FORCE MAJEURE

The Casino shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control.

10.21 NO AGENCY

Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and us.

10.22 EXPLANATION OF TERMS AND CONDITIONS

We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our service, please contact us directly. In the interests of both our Players and the Casino, please note that all correspondence and telephone calls may be recorded.

11. MOBILE CASINO

When playing on the Mobile Casino the following additional terms shall apply:

11.1 NETWORK OPERATOR AND OTHER CHARGES

You are solely responsible for any connection, use or other charges levied by your network operator when you register to play the Games, download the Software, place Bets or communicate with us. These charges shall form no part of any Bets placed.

11.2 CONNECTIVITY

You (the Player) are solely responsible for any telecommunications devices, networks, GPRS, Internet access services and other consents and permissions required in connection with your use of the Casino.

11.3 SPECIAL PROVISIONS FOR THE O2 MOBILE SUBSCRIBERS

If you are an O2 subscriber please note that the following additional terms apply to you: You hereby acknowledge that:

• 11.3.1. You shall not access or use The Service if you are roaming in a jurisdiction which does not permit gambling or betting services, and
• 11.3.2. We do not act as agent or representative of Cellectivity; Cellectivity is not a party to any contract with you for use of the Service.

Terms and Conditions last updated: 29/06/2026
Version: 1.21